Once you have accepted the tender request, follow the steps below.

How to Assign Manual Tracking

  1. Click the Tracking tab.
  2. Click the Request filter within the Tracking tab.
  3. Select the shipment you want to assign manual tracking to.
  4. Select Shipment in the tracking request message.
  5. Select Manual.

Upon selecting Manual, you will see the following message.

How to Use Manual Tracking

Manual tracking updates can be done by a mobile device as well

  1. Click the Tracking tab.
  2. Click the Tracking filter within the Tracking tab.
  3. Select the shipment you want to update.

There are two options to update the statuses and tracking for the shipment.

  1. Entering in the ETA, Arrival and Departure times/dates.
  2. Add Current Location: This will automatically generate the status of the shipment.

After entering in these options, the updates will be reflected as shown below.

Note: You will need to continuously update the truck's position in order to maintain accurate shipment statuses.

As always, feel free to chat a Support Representative with any questions!

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